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Shipping & Returns

SHIPPING POLICY

Domestic (US)

We ship domestic orders within 1-4 business days of payment confirmation. We offer USPS first class (standard) and priority (upgraded) shipping. USPS does not guarantee their own delivery times so we cannot either, but generally speaking, USPS first class takes 2-5 business days while USPS priority takes 1-3 business days.

International (Outside of US)

We ship international orders within 1-4 business days of payment confirmation. International shipping times vary due to each country's custom checks. We will ship your orders out the same time as the domestic orders. Below are a few rough timeframes that we have experienced:

Canada - 1 to 2 weeks
UK - 1 to 2 weeks
European Countries (France, Germany) - 2 to 4 weeks
Australia - 2 to 5 weeks
South America - 2 to 4 weeks

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For US orders under $25, we don't accept returns because we don't want to put you through the hassle of mailing a returned product! Instead, all we require is a picture showing a damaged or incorrect cutter, and we'll send you a replacement free of charge.

For larger US orders over $25 and international orders, please contact us at sugarycharm@gmail.com and we'll handle your inquiry on a case to case basis. We will either send you a free replacement cutter(s) or we will ask for the product to be returned. Either way, we'll pay for the shipping and make sure that you get your needs resolved 100% of the time!

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.